Frequently Asked Questions – VIP Tickets & Hospitality

Tickets and packages can be purchased directly through our website. Simply browse upcoming events, select your package, and follow the checkout process. Our team is always available if you need personalised assistance at [email protected]

All bookings are final and non-refundable, but we will do our best to accommodate changes where possible. Please contact your account manager as soon as possible if adjustments are required.

We accept all major credit and debit cards including Mastercard, VISA, and American Express. For BACS transfers, contact our team to arrange an invoice.

Availability varies by event. Contact our team to discuss last-minute bookings and VIP package options.

Tickets are delivered according to the event type. Most are digital or mobile tickets, while some may be couriered or available for collection at the venue. You will receive instructions for accessing your tickets prior to the event.

Subject to full payment and acceptance of our terms, tickets and packages are typically delivered at least 2 to 5 days before the event.

Ticket transfers depend on the event organiser and ticket type. Please contact your account manager to confirm whether a transfer is possible.

Once tickets are delivered, it is your responsibility to keep them safe. Replacement tickets may be possible, but we cannot be held liable if replacements cannot be issued.

Parking is generally not included unless stated. Your account manager may be able to arrange parking for certain events.

Most events accommodate disability access, but you should confirm arrangements with your account manager before booking.

Yes, where possible we ensure that groups are seated together. Our team allocates seats based on group size and availability to provide the best experience.

Specific seat selection is not always available. Seats are allocated to ensure the best overall experience within your chosen package.

Packages vary by event but typically include premium tickets, gourmet catering, and exclusive access to lounges or VIP areas. All packages are designed to create a premium event experience.

Yes. We offer tailored VIP and corporate hospitality experiences. Contact your account manager to discuss specific requests and create a bespoke package to meet your needs.

Some events may allow branding, but this cannot be guaranteed. Your account manager will advise and help accommodate your requests where possible.

Dietary requirements are usually requested 4 weeks before the event. We will do our best to accommodate your needs, though full menu guarantees should be discussed with your account manager.

Absolutely. Our packages are designed to provide premium experiences for corporate clients, including client hospitality, team events, and VIP entertaining.

Yes, we specialise in group bookings and can ensure your group is seated together with a seamless experience from arrival to event completion.

Yes, we can assist with planning your full experience, including hotel recommendations, transport, and additional arrangements where required.

All bookings are final and non-refundable. Once a purchase is completed, tickets and packages cannot be cancelled or refunded under any circumstances. Please review your order carefully before completing your purchase.

In the rare event of a cancellation, we will provide guidance on available options, subject to our terms and conditions.

Tickets remain valid for the new date. If you cannot attend the rescheduled event, your options will be outlined according to our terms and conditions, but refunds are not offered.

Yes. As official partners of leading clubs, venues, and promoters, all tickets and packages are genuine and guaranteed for entry.

Official partnerships give you priority access to premium tickets, VIP packages, and exclusive experiences not available elsewhere.

We work with a network of trusted partners and suppliers across sport and live events. For selected events, we also operate as an official hospitality provider or authorised partner.

Yes, we are committed to providing a reliable and transparent service. Our team supports you throughout the booking process and ensures all event details are confirmed in advance.

We source tickets and hospitality packages through established industry relationships, including official partners and trusted suppliers.

For high-demand events, general admission tickets often sell out quickly. However, VIP and hospitality packages are typically allocated separately, meaning premium options may still be available.

Yes, all tickets provided give valid entry to the event, with full details and instructions supplied ahead of time.

Yes, Sport & Music has hundreds of five-star reviews from clients who have attended events across sport and music through our service.

Your dedicated account manager is available to answer questions, assist with bespoke packages, and manage your booking. Contact details will be provided once your booking is confirmed.

If you wish to make a complaint, email [email protected] or write to: Sport and Music Limited Dalton House, Floor 3, Suite C Cross Street, Sale, Manchester, M33 7AR

We accept major debit and credit cards. Payment options will be confirmed during the booking process.

Pricing may be shown excluding or including VAT depending on the event. Full pricing details are always clearly outlined before purchase.

Yes, invoices can be provided upon request, making it easy for corporate or business bookings.