FAQ

Sport and Music Limited is one of the leading corporate hospitality providers in the UK. With over 30 years of experience in the events and hospitality industry, our team brings a wealth of knowledge and expertise to every experience we offer.

We are official partners with some of the leading clubs, venues, and promoters, ensuring you purchase guaranteed tickets with no risk involved. Our products are consistently high-quality and delivered to the highest standards, providing excellent value for money.

Specializing in corporate hospitality, we offer premium ticket packages for a variety of sporting events, concerts, and entertainment. Our services include access to exclusive venues, fine dining experiences, and VIP hospitality. With over 30 years of experience in the events and hospitality industry, you can trust that you’re in great hands!

You can purchase tickets directly through our website. Simply browse our upcoming events, select your desired package, and follow the checkout process. If you have any questions, feel free to contact our team for assistance.

We accept all major credit and debit cards for online bookings. If you prefer to pay by BACS transfer, please contact one of our team to arrange an invoice.

Our hospitality packages vary by event, typically including premium tickets, gourmet catering, and exclusive access to lounges or hospitality areas. Each package is thoughtfully designed to enhance your overall experience. As official partners with leading clubs, venues, and promoters, we guarantee that all tickets purchased through Sport and Music Limited are authentic and valid for entry. Your satisfaction and peace of mind are our top priorities.

We also offer tailored hospitality experiences for corporate clients. If you have specific requests or requirements, please reach out to our team, and we will work closely with you to create the perfect package.

In order to complete a booking, you will be asked to read and accept our terms and conditions, you can read these here.

All prices quoted are per person and include UK VAT unless otherwise stated.

The majority of our tickets are electronic / mobile tickets. We will be in touch when these are ready to be sent to you with any necessary information you need in order to accept these. This could be an app to download or an email address associated with your ticket. On the rare occasion there is a physical ticket which will need to be delivered, there is a delivery fee added at the checkout stage. Our deliveries are completed by secure mail using trusted partners such as Royal Mail Special Delivery or DHL. In some cases, we may hand deliver your tickets or for security reasons you may be asked to collect your tickets at the venue.

Subject to the payment being received in full and our terms and conditions met, we endeavour to delivery all tickets / packages to you no later than 7 days before the event.

Refunds are possible only if the event has been cancelled by the promoter or artist and will be subject to an administration fee.

If your event is postponed and rescheduled by the event promoter / organiser tickets will remain valid for the new date. If you cannot attend the new date you will be entitled to 100% credit voucher or part refund of 75%. The part refund is to cover fees and administrative costs incurred by Sport and Music in obtaining a refund from the event promoter / organiser.

Once your tickets have been delivered it is your responsibility to look after your tickets safely. In most cases we are able to arrange replacement or duplicate tickets but this is at the discretion of the promoter or venue. In cases where we are unable to arrange replacement or duplicate tickets then we cannot be held responsible or liable.

Once you have agreed to the purchase you are subject to our terms and conditions. Refunds are possible only if the event has been cancelled by the promoter or artist and will be subject to an administration fee. In some cases a 50% refund may be eligible if the event is more than 60 days away.

All bookings are subject to our terms and conditions, however we will always do our upmost to alter or change a booking for you. If any changes do need to be made, please speak to one of the team.

It may be possible for some events but it cannot be guaranteed, please contact your account manager or event team and they will try to accommodate your request.

The catering is usually set by either the promoter, venue or ourselves. Approximately 4 weeks before the event, we will contact you prior to the event to ask for any specific dietary requirements which will be accommodated. We may be able to guarantee a specific menu for you and your clients so please discuss this with your account manager or event team.

Parking is not usually included within the package unless stated. In some circumstances we can arrange parking so please contact your account manager or event team.

Most of our events accommodate disability access but you will need to check with your account manager or event team prior to booking.

If you wish to make a complaint please write to us at info@sportandmusic.co.uk or write to Sport and Music Limited, Dalton House, Floor 3, Suite C, Cross Street, Sale, Manchester, M33 7AR. We aim to respond to your complaint within 14 days.